Hajee FAQ — Answers to All Your Questions

No. Each person can only have one account on Hajee. Attempting to open multiple accounts using the same NID, phone number, or bank details may result in all accounts being suspended and any balance being forfeited.

KYC (Know Your Customer) verification confirms your identity and helps keep your account secure. After logging in, go to the "Profile" section and upload photos of the front and back of your NID or passport. Verification is typically completed within 24–48 hours. Large withdrawals may be restricted until KYC is complete.

Click the "Forgot password?" link on the login page. A reset link will be sent to your registered email and will remain valid for 15 minutes. If you don't see the email, check your spam folder. If the issue persists, reach out via Live Chat.

Yes. If you'd like to temporarily or permanently close your account, contact the Help Center. Make sure to withdraw any remaining balance before closing. Self-exclusion is also available as part of our responsible gaming options.

Hajee supports deposits via bKash, Nagad, Rocket, Upay, bank transfer (NPSB/EFT), and credit/debit cards. All methods are instant or credited to your account within 30 minutes.

The minimum deposit is generally 500 BDT, and the maximum per transaction is up to 1,00,000 BDT. Limits may vary depending on the payment method and your account verification status. Fully KYC-verified accounts have higher maximum limits.

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically completed within 1–6 hours. Bank transfers may take 1–3 business days. All withdrawal requests are processed once approved. During peak times, processing may take a little longer.

Hajee does not charge any extra fees on deposits or withdrawals. However, your bank or mobile banking provider may apply their own transaction fees. We recommend checking your payment method's fee policy before making a withdrawal.

Withdrawals that are still "pending" may be cancelled within a limited window. Once a withdrawal has been "approved", it can no longer be cancelled. If you need to cancel, contact live chat as soon as possible.

When you open a new account on Hajee and make your first deposit, the welcome bonus is added automatically. Full details on the bonus amount and terms are available on the Promotions page. If you have a promo code at the time of registration, make sure to enter it to claim your bonus.

A wagering requirement means you need to place a certain amount in bets before withdrawing bonus funds. For example, a 10x requirement on a 1,000 BDT bonus means you must wager 10,000 BDT before withdrawing. Each bonus has its own terms — check the promotions page for full details.

If you lose a qualifying amount of bets on a given day, a portion of those losses is returned to you as cashback. The cashback is usually credited to your account the following morning. The cashback rate is visible on the promotions page and is subject to change.

Every bet you place on Hajee earns you loyalty points. Redeem them for bonus cash, free bets, or special rewards. Check your points balance and redemption options under the "Rewards" section in your account.

Hajee offers betting on cricket, football, tennis, badminton, kabaddi, hockey, and more. Coverage spans international matches as well as local tournaments. With Live Betting, you can place bets at real-time odds while the match is in progress.

Live Betting lets you place bets even after a match has started. Odds update in real time as the game progresses, so you can make smarter decisions based on how things are unfolding. Live scores and statistics are also available on the same page.

If a match is cancelled or abandoned, the full stake for the affected bet is automatically refunded to your account. For a single-event cancellation, the entire stake is returned. In a combination (combi) bet, if one event is cancelled, the remaining odds are used to calculate the payout.

The minimum bet is generally 10 BDT. The maximum bet varies by event and market — typically up to 50,000 BDT per single wager. Limits may be higher for special events and can also vary based on your VIP level.

Hajee offers Live Casino (roulette, baccarat, blackjack, poker), slots, fishing games, lottery, and crash games. In Live Casino, you play with real dealers in real time. All games work seamlessly on both mobile and desktop.

Yes. All games on Hajee use RNG (Random Number Generator) technology, independently verified by third parties. The RTP (Return to Player) rate for each game is listed in its game description. We are committed to transparency and fair play.

Most slots and table games can be played for free in demo mode. Since no real money is involved, demo mode is a great way to get familiar with new games. Note that Live Casino games generally do not offer a demo mode.

Yes. Hajee holds user funds in a separate trust account, completely ring-fenced from the company's operational funds. Keeping SSL encryption and two-factor authentication (2FA) active adds an extra layer of security to your account.

Log in to your account and go to "Settings" → "Security". From there, you can enable the 2FA option. Two-Factor Authentication can be activated via Google Authenticator or SMS OTP. Once enabled, a verification code will be sent to your mobile every time you log in.

No. Hajee never sells or shares your personal information with third parties. Data may only be disclosed to regulatory authorities where required by law. For full details, please read our Privacy Policy.

The Hajee app can be downloaded directly from our download page. On Android, download the APK file and install it — make sure "Install from unknown sources" is enabled in your settings. iOS users can open the site in Safari and add it to their home screen.

The Hajee app runs on Android 6.0 (Marshmallow) and above. On iOS, you can use the web app via Safari, which works on iOS 13 and above. The site also runs smoothly on older devices through a mobile browser.

When a new update is available, you'll get a notification the next time you open the app and can update directly from there. Alternatively, visit the download page to grab the latest version and install it — your existing data will not be lost.

The fastest way to get help is via Live Chat in the Help Center. You can also email us at support@hajee.bet — we typically respond within 2–6 hours. Our support team speaks Bangla and is available 24/7.

Start by raising your complaint via live chat or email. Include a description of the issue, the date, and the transaction ID (if applicable). Hajee takes all complaints seriously and aims to resolve them within 72 hours.

Yes. Hajee is fully committed to responsible gaming. You can set deposit limits, session limits, or activate self-exclusion at any time. Visit our Responsible Gaming page or contact the Help Center to learn more.