Hajee Help Center — All Your Questions Answered in One Place

Whether it's an account, payment, bonus, or technical issue, we're here to help — anytime.

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What do you need help with?

Pick a topic and find all related guides and solutions in one place

Account & Registration
Everything you need for opening a new account, resetting your password, updating your profile, and KYC verification — all in one place.
18 Guides
Deposits & Payments
How to deposit via bKash, Nagad, and Rocket, how to resolve failed payments, and minimum and maximum deposit limits.
24 Guides
Withdrawal
Withdrawal methods, processing times, required verification, and what to do if your withdrawal gets stuck.
15 Guides
Bonuses & Promotions
Welcome bonuses, free spins, cashback, and wagering requirements — all explained in plain language.
20 Guides
Games & Betting
Game loading issues, betting rules, Live Casino problems, and Sports Betting guides.
32 Guides
Security & Privacy
Account security, two-step verification, reporting suspicious activity, and privacy settings.
12 Guides
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How the Hajee Help Center Works

If you run into any issues while using Hajee, this Help Center is the first place to check. It covers answers to the most common questions along with step-by-step solution guides. Most problems can be resolved on your own — no need to contact support at all.

If a guide doesn't resolve your issue, our 24/7 support team is always on hand. Reach out via Live Chat, email, or phone and you'll get a response within minutes. Hajee's support team speaks Bangla, so there's no language barrier to worry about.

Each section includes step-by-step instructions with detailed guides, video tutorials, and screenshots, so even less tech-savvy users can resolve issues with ease.

Contact Us

Reach Hajee support however works best for you — we're always here when you need us.

Live Chat
Live chat is the fastest way to get immediate help. Expect a response within 2 minutes on average.
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Email Support
For complex issues, reach out via email with full details. You'll receive a thorough response within 24 hours.
support@hajee.bet
Phone Support
Prefer talking to someone directly? Give us a call. Bengali-language support is available from 9 AM to 11 PM.
9 AM – 11 PM
Telegram
Join Hajee's support channel on Telegram. Updates, announcements, and help — all in one place.
Available 24/7
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Account & registration help

Opening a Hajee account is quick and straightforward — it only takes a few minutes. That said, new users occasionally run into a few common issues. The most frequent one is not receiving the OTP during registration. If this happens, make sure you've entered the correct mobile number and that it's active. If the OTP still doesn't arrive, tap the "Resend" button — it usually comes through on the second attempt.

If you've forgotten your password, click the "Forgot Password?" link on the login page. A reset code will be sent to your registered mobile number. Enter the code to set a new password. The whole process takes no more than 3 minutes.

For KYC verification, upload a clear photo of your National ID or passport. Blurry images or photos with cut-off corners may be rejected. Use a well-lit environment and take the photo straight on with your camera. Verification is usually completed within 4–6 hours, though during busy periods it may take up to 24 hours.

Important: Only one Hajee account can be registered per mobile number. Creating multiple accounts may result in all of them being permanently closed.

How to deposit with bKash — step by step

Deposit from bKash to Hajee in just 5 easy steps

1
Log in to your Hajee account
Log in with your mobile number and password. If two-step verification is enabled, enter the OTP when prompted.
2
Select "Deposit" from your wallet
Click the wallet icon in the top-right corner of your dashboard and select "Deposit".
3
Select bKash as your payment method
Select bKash from the payment method list and enter the amount. Minimum deposit is ৳500.
4
Confirm with your bKash PIN
You'll be redirected to the bKash app. Confirm the payment using your bKash PIN.
5
Check your wallet balance
Once payment is successful, funds will be credited to your Hajee wallet instantly. You'll also receive an SMS confirmation.
6
Having trouble? Let support know
If funds were deducted but haven't been credited to your wallet, contact us via Live Chat with your bKash transaction ID.
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Withdrawals — Your Complete Guide to Cashing Out

Withdrawing from Hajee is straightforward, but keeping a few things in mind will make the process even smoother. You must complete KYC verification before your first withdrawal — and once done, you won't need to do it again.

Withdrawal requests are typically processed within 1–3 hours of submission. First-time withdrawals or large amounts may take a bit longer for security verification. Requests submitted after 11 PM will be processed the following morning.

Payment Methods Minimum Maximum Processing Time Status
BKash ৳500 ৳50,000 1–2 hours Active
Nagad ৳500 ৳50,000 1–3 hours Active
Rocket ৳500 ৳30,000 2–4 hours Active
Bank Transfer ৳2,000 ৳2,00,000 1–2 business days Active

A rejected withdrawal usually comes down to one of two reasons — either the wagering requirements haven't been met, or the name on your account doesn't match the name on your payment method. Support can resolve both issues quickly.

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Common issues with games and betting

Games failing to load or cutting out mid-session are usually caused by a poor internet connection. Start by refreshing your browser. If that doesn't help, clear your browser cache or try a different browser. Hajee works best on Chrome and Firefox.

For the best mobile gaming experience, downloading the app is highly recommended. Games load faster and connections are more stable compared to a web browser. For the app download guide, Download Page View.

If you have questions about odds in Sports Betting, click the "?" icon next to any event for a detailed explanation of how the odds work. Keep in mind that odds change quickly in live betting, so always check them one last time before confirming your bet.

If you have a dispute about a bet outcome, contact support within 24 hours. After the match ends, send an email with the transaction ID and a screenshot — the Hajee team will conduct a full review and get back to you.

Help Center FAQ

Quick answers to the questions Hajee users ask most

After several consecutive failed login attempts, Hajee temporarily locks your account for security. It usually unlocks automatically after 30 minutes. For an immediate unlock, contact us via Live Chat — once you verify your identity with your registered mobile number, your account will be reopened right away.

First, wait 5–10 minutes, as network delays can sometimes cause a slight lag. If the funds still haven't arrived, copy the transaction ID from your bKash/Nagad app and send it to us via Live Chat. Hajee support typically resolves the issue within 15 minutes.

To change your mobile number, you'll need to contact support directly, as it requires manual verification for security reasons. Have your old number, new number, and National ID number ready. Once verified, your number will be updated within 24 hours.

Standard withdrawals are processed within 1–3 hours. However, first-time withdrawals, large amounts (over ৳20,000), or requests submitted after 11 PM may take a little longer. If more than 6 hours have passed, please contact support.

To close your account, email support@hajee.bet with your account number and reason for closing. Make sure to withdraw any remaining balance from your wallet first. As part of responsible gaming, Hajee also offers a self-exclusion option — to learn more, Responsible Gaming View page.

Wagering requirements mean you need to bet your bonus amount a set number of times before withdrawing. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place ৳10,000 in bets. You can track your current wagering progress in the bonus section of your Hajee dashboard. Note that not all games contribute equally — slots typically count at 100%, while Live Casino games contribute 10–20%.

Yes, the Hajee app is available for both Android and iOS. Android users can download the APK file directly from the Hajee website. iOS users can install it from the App Store. For detailed instructions, Download Page View.

Hajee's Live Chat support is available 24 hours a day, 7 days a week. Response times are fastest between 9 AM and 11 PM. You may experience slightly longer wait times late at night. For urgent issues, always use Live Chat — you'll get a much faster response than by email.

Still haven't found a solution?

Hajee's support team is available 24/7. Start a live chat or send us an email — we'll get you sorted fast.

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